Terms of service

1. Basic Provisions

1. These General Terms and Conditions (hereinafter "Terms") are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter "Civil Code").
   Tři věže s. r. o.
   ID: 28446372
   VAT ID: CZ28446372
   with registered office at: Chodouň 276, 267 51 Chodouň
   Registered in the Commercial Register at the Municipal Court in Prague, Section C, Entry 142079
   Account number: 2135963399 / 0800 (Česká spořitelna)
   Contact information:
   Email: info@moleculesoflife.eu
   Mobile phone: + 420 722 114 943
   www.moleculesoflife.eu / www.moleculesoflife.de
   (hereinafter referred to as the "Seller") 
2. These Terms govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase agreement as a consumer outside of their business activities, or within their business activities (hereinafter "Buyer"), through the web interface on the website www.moleculesoflife.de (hereinafter "Online Shop").
3. The provisions of these Terms are an integral part of the purchase agreement. Any provisions in the purchase agreement that deviate from these Terms shall take precedence.
4. These Terms and the purchase agreement are concluded in the Czech language.

1. Information on Goods and Prices

1. Information on the goods, including the prices of individual items and their main features, is provided in the Online Shop's catalog. The prices include value-added tax (VAT), all related fees, and the cost of returning goods that, due to their nature, cannot be returned by normal mail. Prices remain valid as long as they are displayed in the Online Shop. This provision does not prevent a purchase agreement from being negotiated under individually agreed conditions. The prices do not include shipping costs, which are paid according to the current rates of Česká pošta or PPL.
2. The presentation of goods in the Online Shop's catalog is for informational purposes and does not obligate the Seller to conclude a purchase agreement for these goods.
3. Information about the costs of packaging and delivery is published on the Online Shop. The information on packaging and delivery costs only applies if the goods are delivered within the Czech Republic. Goods for the Slovak Republic can only be ordered with PPL delivery, according to the valid price list.
4. Any discounts on the purchase price cannot be combined with each other unless otherwise agreed upon between the Seller and the Buyer.

III. Order and Conclusion of the Purchase Agreement

1. The Buyer bears the costs incurred from using remote communication means in connection with concluding the purchase agreement (costs of internet connection, phone calls). These costs do not differ from the basic rate.
2. The Buyer orders goods in the following ways: 

• via their customer account, if they have previously registered in the Online Shop,
• by filling out the order form without registration.

1. When placing an order, the Buyer selects the goods, the number of items, the payment method, and the delivery method.
2. Before submitting the order, the Buyer can check and change the data they have entered. By clicking the "ADD TO CART" button, the Buyer sends the order to the Seller. The data provided in the order is considered correct by the Seller. The validity of the order requires filling in all mandatory fields in the order form and the Buyer's confirmation that they have read these Terms.
3. Immediately after receiving the order, the Seller sends a confirmation of receipt to the email address provided by the Buyer. This confirmation is sent automatically and is not considered a contract. The confirmation is accompanied by the Seller's current Terms. The purchase agreement is only concluded upon the Seller's acceptance of the order. The notification of the order's acceptance is delivered to the Buyer's email address.
4. If any of the requirements in the order cannot be fulfilled, the Seller will send a modified offer to the Buyer's email address. The modified offer is considered a new proposal for a purchase agreement, and the contract is concluded when the Buyer confirms their acceptance of this offer to the Seller's email address specified in these Terms.
5. All orders accepted by the Seller are binding. The Buyer can cancel an order until they have received a notification of the Seller's acceptance. The Buyer can cancel an order by calling the phone number or emailing the address provided in these Terms.
6. In the case of an obvious technical error by the Seller in stating the price of the goods in the Online Shop or during the ordering process, the Seller is not obligated to deliver the goods to the Buyer at that obviously incorrect price, even if an automatic confirmation of receipt was sent to the Buyer. The Seller will immediately inform the Buyer of the error and send a modified offer to the Buyer's email address. The modified offer is considered a new proposal for a purchase agreement, and the contract is concluded when the Buyer confirms their acceptance to the Seller's email address.

1. Customer Account

1. After registering in the Online Shop, the Buyer can access their customer account. From their customer account, the Buyer can order goods. The Buyer can also order goods without registering.
2. When registering for a customer account and ordering goods, the Buyer is required to provide accurate and truthful information. The Buyer must update their information if it changes. The information provided by the Buyer in their customer account and when ordering is considered correct by the Seller.
3. Access to the customer account is secured by a username and password. The Buyer is obligated to keep their login information confidential. The Seller is not responsible for any misuse of the customer account by third parties.
4. The Buyer is not entitled to allow third parties to use the customer account.
5. The Seller has the right to delete a user account, particularly if the Buyer no longer uses it or if the Buyer violates their obligations under the purchase agreement and these Terms.
6. The Buyer acknowledges that the user account may not be available at all times, especially in view of necessary maintenance of the Seller's hardware and software or that of third parties.

1. Payment and Delivery Terms

1. The Buyer can pay the price of the goods and the costs associated with delivery to the following bank account: 2135963399 / 0800 (Česká spořitelna) in the following ways: 

• by bank transfer to account 2135963399 / 0800 at Česká spořitelna bank,
• by cashless payment via credit card with ComGate Payments, a.s.,
• cashless transfer to the Seller's account via a payment gateway with ComGate Payments, a.s.,
• in cash or by credit card upon personal pickup at Levandulové údolí, Československé armády, 267 51 Chodouň – Zdice.

1. Along with the purchase price, the Buyer is obligated to pay the Seller the agreed costs for packaging and delivery. Unless expressly stated otherwise, the purchase price includes the costs associated with delivery.
2. For cash payments, the purchase price is due upon receipt of the goods. For cashless payments, the purchase price is due within 6 days of the conclusion of the purchase agreement.
3. When paying through a payment portal, the Buyer must follow the instructions of the respective electronic payment provider.
4. For cashless payments, the Buyer's obligation to pay the purchase price is fulfilled when the corresponding amount is credited to the Seller's bank account.
5. The Seller does not require a deposit or other similar advance payments from the Buyer. Payment of the purchase price before the goods are shipped is not considered a deposit.
6. By law, the Seller is required to issue a receipt to the Buyer. At the same time, the Seller must register the sales received online with the tax administration, or within 48 hours in the case of a technical failure.
7. Goods are delivered to the Buyer: 

• to the address provided by the Buyer in the order,
• via a shipping center to the address of the shipping center specified by the Buyer,
• by personal pickup at the Seller's premises at Levandulové údolí, Československé armády, 267 51 CHodouň - Zdice - after phone or electronic arrangement or during the opening hours of the Levendeltal premises.

1. The choice of shipping method is made during the ordering process.
2. The costs of delivering the goods depend on the shipping and receipt method, and are listed in the Buyer's order and the Seller's order confirmation. If a delivery method is agreed upon at the Buyer's special request, the Buyer bears the risk and additional costs associated with that method.
3. If the Seller is obligated to deliver the goods to the location specified by the Buyer, the Buyer must accept the goods upon delivery. If it is necessary to deliver the goods repeatedly or by a different method due to reasons on the Buyer's side, the Buyer must cover the costs associated with the repeated or alternative delivery.
4. The Buyer must check the integrity of the packaging when receiving the goods from the carrier and immediately notify the carrier of any defects. If the packaging is damaged in a way that indicates unauthorized entry, the Buyer should not accept the shipment.
5. The Seller will issue a tax document—an invoice—to the Buyer. The tax document will be sent to the Buyer's email address and will be attached to the delivered goods.
6. The Buyer acquires ownership of the goods upon payment of the full purchase price, including delivery costs, but not before accepting the goods. The risk of accidental destruction, damage, or loss of the goods transfers to the Buyer at the time of acceptance, or at the time when the Buyer was obligated to accept the goods but failed to do so in breach of the purchase agreement.

1. Withdrawal from the Agreement

1. A Buyer who has entered into a purchase agreement as a consumer, outside of their business activities, has the right to withdraw from the purchase agreement.
2. The withdrawal period is 14 days from the day of receipt of the goods.

• from the day the last delivery of goods is received, if the contract involves several types of goods or the delivery of several parts,
• from the day the first delivery of goods is received, if the contract subject is a regular recurring delivery of goods.

1. The Buyer cannot withdraw from the purchase agreement in the following cases: 

• for the provision of services that have been performed with the Buyer's prior explicit consent before the withdrawal period has expired, and the Seller has informed the Buyer before the contract was concluded that they have no right to withdraw in such a case,
• for the delivery of goods or services whose price depends on fluctuations in the financial market beyond the Seller's control that may occur during the withdrawal period,
• for the delivery of alcoholic beverages that can only be delivered after thirty days and whose price depends on financial market fluctuations beyond the Seller's control,
• for the delivery of goods that have been customized to the Buyer's wishes or for their person,
• for the delivery of perishable goods or goods that have been irreversibly mixed with other goods after delivery,
• for the delivery of goods in sealed packaging that the Buyer has removed from the packaging and which cannot be returned for hygienic reasons,
• for the delivery of sound or video recordings or computer programs if their original packaging has been damaged,
• for the delivery of newspapers, periodicals, or magazines,
• for the delivery of digital content unless it was delivered on a physical medium and with the Buyer's prior explicit consent before the withdrawal period expired, and the Seller has informed the Buyer that they have no right to withdraw in this case,
• in other cases mentioned in Article § 1837 of the Civil Code.

1. To meet the withdrawal deadline, the Buyer must send the withdrawal declaration within the withdrawal period.
2. To withdraw from the purchase agreement, the Buyer can use the model withdrawal form provided by the Seller. The Buyer sends the withdrawal to the Seller's email or delivery address specified in these Terms. The Seller will immediately confirm receipt of the form to the Buyer.
3. A Buyer who has withdrawn from the contract must return the goods to the Seller within 14 days of withdrawal. The Buyer bears the cost of returning the goods, even if the goods cannot be returned by normal mail due to their nature.
4. If the Buyer withdraws from the contract, the Seller must promptly, but no later than 14 days after withdrawal, return all funds received from the Buyer, including delivery costs, in the same manner. The Seller will only refund the received funds to the Buyer in a different way if the Buyer agrees and no additional costs are incurred.
5. If the Buyer chose a delivery method other than the cheapest one offered by the Seller, the Seller will refund the cost of delivery only up to the amount of the cheapest delivery method offered.
6. If the Buyer withdraws from the purchase agreement, the Seller is not obligated to return the received money before the Buyer delivers the goods or provides proof that they have shipped the goods to the Seller.
7. The Buyer must return the goods undamaged, unworn, unsoiled, and, if possible, in the original packaging. The Seller is entitled to unilaterally offset their claim for compensation for damage to the goods against the Buyer's claim for a refund of the purchase price.
8. The Seller has the right to withdraw from the purchase agreement if the goods are no longer in stock, are unavailable, or if the manufacturer, importer, or supplier has ceased production or import. The Seller must immediately inform the Buyer at the email address specified in the order and return all funds, including delivery costs, received from the Buyer within 14 days of the withdrawal notification, in the same way or in a manner specified by the Buyer.

VII. Rights from Defective Performance

1. The Seller is liable to the Buyer for ensuring that the goods are free of defects upon receipt. Specifically, the Seller is liable to the Buyer that at the time the Buyer takes over the goods: 

• the goods have the properties agreed upon by the parties, and if no agreement has been made, the properties described by the Seller or manufacturer, or that the Buyer expects given the nature of the goods and based on any advertising,
• the goods are suitable for the purpose for which the Seller states they are to be used, or for which goods of that kind are usually used,
• the goods correspond in quality or design to the agreed sample or specimen, if the quality or design was determined by an agreed sample or specimen,
• the goods have the correct quantity, measure, or weight,
• the goods comply with legal requirements.

1. If a defect appears within six months of the Buyer receiving the goods, it is presumed that the goods were already defective upon receipt. The Buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt. This provision does not apply to goods sold at a lower price for the defect for which the lower price was agreed, for wear caused by normal use, for a defect in used goods corresponding to the degree of use or wear the goods had when the Buyer took them over, or if it arises from the nature of the goods.
2. In the event of a defect, the Buyer can file a claim with the Seller and request: 

• replacement with new goods,
• repair of the goods,
• a reasonable discount on the purchase price,
• withdrawal from the contract.

1. The Buyer has the right to withdraw from the contract if: 

• the goods have a material defect,
• they cannot use the goods properly due to the reoccurrence of the defect or defects after repair,
• there are multiple defects in the goods.

1. The Seller must accept the claim at any of their locations where claims can be received, or at their registered office or branch. The Seller must provide the Buyer with written confirmation of when the Buyer exercised their right, the content of the claim, and the requested method of resolution, as well as confirmation of the date and method of resolving the claim, including confirmation of repair and its duration, or a written justification for rejecting the claim.
2. The Seller or an employee authorized by them will decide on the claim immediately, or within three business days in complex cases. This period does not include the time required for a professional assessment of the defect, depending on the type of product or service. The claim, including the removal of the defect, must be settled without undue delay, but no later than 30 days from the date of the claim, unless the Seller and the Buyer agree on a longer period. The futile expiration of this period is considered a material breach of contract, and the Buyer has the right to withdraw from the purchase agreement. The time of the claim is considered the moment the Buyer's expression of will (exercising the right from defective performance) is received by the Seller.
3. The Seller will inform the Buyer in writing of the outcome of the claim.
4. The Buyer does not have the right to defective performance if the Buyer knew before taking over the goods that they had a defect, or if the Buyer caused the defect themselves.
5. In the case of a justified claim, the Buyer is entitled to reimbursement of reasonable costs incurred in connection with the claim. The Buyer can exercise this right against the Seller within one month after the warranty period has expired.
6. The Buyer has the choice of the method of claiming.
7. The rights and obligations of the parties related to liability for defective performance are governed by §§ 1914 to 1925, 2099 to 2117, and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
8. Other rights and obligations of the parties related to the Seller's liability for defects are regulated by the Seller's Claims Policy.
9. Terms for cancellation of stays: 

• Refund policy: Vouchers can be returned within 14 days of purchase.
• Exchange: After the 14-day period has passed, the voucher can be exchanged for equivalent products. The purchase must be made in one lump sum; the voucher cannot be split into multiple amounts.
• Reservation cancellation: 
• 0-7 days before the stay: The voucher expires.
• 7-14 days before the stay: 50% of the voucher value expires.
• More than 14 days in advance: The voucher can be exchanged for another voucher.
• The voucher is valid for 12 months from the date of purchase.
• It cannot be exchanged for cash.
• The value of the voucher can only be redeemed in a single purchase.

VIII. Delivery

1. The contracting parties can send all correspondence to each other via electronic mail.
2. The Buyer must deliver correspondence to the Seller's email address provided in these Terms. The Seller will deliver correspondence to the email address provided in the Buyer's customer account or order.

1. Jurisdiction and Applicable Law

1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
2. In disputes arising from or in connection with this contract, the place of jurisdiction is the Seller's registered office, provided the Buyer is a merchant.
3. For consumers, the place of jurisdiction can be chosen at the consumer's place of residence.
4. "Lavendula Bohemia s.r.o. moleculesoflife.de does not participate in a dispute resolution procedure before a consumer arbitration board," in accordance with § 36 of the Consumer Dispute Resolution Act (VSBG).

1. Final Provisions

1. The law of the Czech Republic applies to all contracts between the Seller and the Buyer. If the relationship established by the purchase agreement contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the consumer's rights under generally binding legal regulations.
2. The Seller is not bound by codes of conduct in the sense of § 1826 (1) (e) of the Civil Code in relation to the Buyer.
3. All rights to the Seller's website, particularly the copyright to the content, including the page layout, photos, films, graphics, trademarks, logos, and other content and elements, belong to the Seller. It is forbidden to copy, modify, or otherwise use the website or parts of it without the Seller's consent.
4. The Seller is not liable for errors resulting from third-party interference with the Online Shop or its improper use. When using the Online Shop, the Buyer must not use any procedures that could negatively affect its functioning, and must not take any actions that could allow them or third parties to unauthorizedly interfere with or use the software or other components of the Online Shop or use the Online Shop or its parts or software in a way that is contrary to its purpose or designation.
5. The Buyer hereby assumes the risk of a change in circumstances in the sense of § 1765 (2) of the Civil Code.
6. The purchase agreement, including the Terms, is archived by the Seller in electronic form and is not accessible.
7. The Seller can change or supplement the wording of the Terms. This provision does not affect the rights and obligations that arose during the validity of the previous version of the Terms.
8. A sample withdrawal form is attached to the Terms.
   These Terms come into force on May 1, 2025.